tk91 Privacy Policy

1 Information Collection

tk91 collects various types of information from users in order to provide its services. The circumstances and types of information collected are described below.

1.1 Information Collected at Registration

When you create an account on tk91, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Documents required for identity verification (national ID card or passport)
• User-created password (stored in encrypted form)

1.2 Transaction Information

The following information is collected when processing financial transactions:

• Deposit and withdrawal amounts and timestamps
• Payment method used (bKash, Nagad, Rocket, Upay, or bank transfer)
• Transaction ID and status
• Payment account details (not the full number, only a secure reference)

1.3 Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device information
• Browser type and operating system
• Login time and session duration
• Information collected through cookies and similar tracking technologies
• Gaming activity history and preferences

2 Purpose of Information Use

tk91 uses collected information for the following legitimate purposes:

2.1 Service Delivery and Operations

• Creating, verifying, and managing accounts
• Processing financial transactions
• Providing gaming services and bonus offers
• Providing customer support

2.2 Ensuring Security and Compliance

• Preventing fraud and money laundering
• Ensuring age verification (access prohibited for those under 21)
• Maintaining account security
• Complying with applicable laws and regulations

2.3 Service Improvement and Communication

• Improving platform performance
• Personalizing the user experience
• Sending important notices and updates
• Providing responsible gaming tools and support

3 Information Sharing and Disclosure

tk91 does not generally share your personal information with third parties. However, information may be disclosed in the following circumstances:

3.1 Service Provider Partners

We work with trusted service providers for payment processing, technical support, and customer service. Only the minimum information necessary for them to carry out their responsibilities is shared with these partners, and they are required to comply with our privacy standards.

3.2 Legal Obligations

We may be required to share information with relevant authorities to comply with court orders, lawful requests from investigative agencies, or applicable legal requirements. In such cases, we seek legal advice and provide only the minimum necessary information.

3.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. We will notify users in advance of any such change.

3.4 When Information Is Not Shared

• With advertisers or marketing agencies
• With third-party data brokers
• For any unlawful purpose without your explicit consent

4 Information Security Measures

tk91 takes industry-standard technical and organizational measures to protect your information.

4.1 Technical Security

• SSL (Secure Sockets Layer) encryption — all data transmission is encrypted
• Passwords stored using a strong hashing algorithm
• Regular security audits and vulnerability assessments
• Firewall and intrusion detection systems to prevent unauthorized access
• Two-Factor Authentication (2FA) support

4.2 Organizational Security

• Only authorized personnel can access user information
• Regular privacy and security training for staff
• Rapid response procedures in the event of a data breach
• Secure data storage and backup procedures

5 Cookie Policy

Cookies are small data files stored in your browser. tk91 uses cookies for the following purposes:

5.1 Essential Cookies

These cookies are essential for the core functionality of the platform. They are used to maintain login state, perform security checks, and manage sessions. Disabling these cookies will prevent the website from functioning properly.

5.2 Functional Cookies

These cookies are used to remember your language preferences, game settings, and other personal preferences. This makes your experience smoother and more personalized.

5.3 Analytical Cookies

These cookies are used to understand how users interact with our platform. They help us improve our services. Collected data is analyzed in aggregate and no individual is identified separately.

5.4 Cookie Controls

You can control or delete cookies through your browser settings. Please note, however, that disabling cookies may affect the proper functioning of some platform features.

6 Data Retention Period

How long tk91 retains your information depends on the type of information and the relevant legal requirements.

6.1 Account Information

All account information is retained while your account is active. Even after account closure, some information may be retained for a specified period to meet legal and regulatory requirements.

6.2 Financial Transaction Records

Transaction records are retained for an extended period for the purposes of financial regulatory compliance and fraud prevention.

6.3 Data Deletion

When there is no longer a legitimate need to retain information, we securely delete or anonymize it. For requests to delete user information, see section 7.

7 Your Rights

As a tk91 user, you have the following rights regarding your personal information:

7.1 Right to Access Information

You can request at any time to know what information we hold about you. We will fulfill this request within a reasonable timeframe.

7.2 Right to Correct Information

If your information is incorrect or incomplete, you can request a correction. You can update many details yourself through your account settings.

7.3 Right to Delete Information

In certain circumstances, you can request that your personal information be deleted. However, some information may not be possible to delete due to legal, regulatory, or security requirements.

7.4 Right to Object to Processing

You can object to your information being processed for marketing or promotional communications. You can opt out of such communications at any time.

7.5 How to Exercise Your Rights

Contact us if you wish to exercise any of the above rights. We will verify your request and respond within a reasonable timeframe.

8 Protection of Children and Minors

tk91 is intended solely for users aged 21 and above. We do not knowingly collect information from or provide services to anyone under the age of 21.

We verify age at registration, and if we find that a minor is using our platform, that account will be closed immediately and the related information will be deleted.

9 International Data Transfers

To provide tk91's services, information may in some cases be stored or processed on servers in various countries. For any international data transfer, we ensure that:

• Adequate data protection measures are in place in the recipient country
• Appropriate protective conditions are included in data transfer agreements
• The standard of protection for transferred data is consistent with this policy

10 Policy Changes

tk91 may update this privacy policy from time to time. When changes are made, the following steps will be taken:

• The "Last Updated" date at the top of the page will be changed
• For significant changes, a notice will be sent to the registered email address
• A notification will be displayed on the platform

Continued use of the platform after an update will be considered acceptance of the new policy. You are therefore advised to review this policy regularly.

11 Responsible Gaming & Data Protection

tk91 supports responsible gaming and, with this in mind, we may analyze your gaming data. This is entirely for your protection — if we notice signs of potentially problematic gaming behavior, we may contact you or automatically take supportive measures.

To learn more about responsible gaming tools such as setting deposit limits, self-exclusion, and taking breaks, please visit our Responsible Gaming page.